Site Help
I am having trouble viewing the site. What are
the minimum requirements?
Recommended internet browsers are Internet Explorer®
6.0 or greater with JavaScript enabled or Mozilla Firefox®
2.0 or greater with JavaScript enabled. Macromedia Flash®
8.0 or greater and Adobe® Reader®
6.0 or greater are required for all site features to function
properly.
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Why are some images “currently not available” on the site?
All reproduced images on the website are displayed with permission
from the publisher. When the permission to redistribute an image
expires, or when permission requests are still under review by the
publisher, we automatically display a placeholder for the figure or
image until the publisher grants permission. This placeholder is
the “currently not available” graphic that you may see
on the site.
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When will images that are
“currently not available” be available?
We are unable to provide exact time frames, as this is dependent
upon a publisher’s permissions process. The actual
image will replace the placeholder after we receive permission from
the publisher.
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How do I create an account for
MEDVERSATION®?
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Click 'Log In' at the top of the web page.
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From the Log In screen, click on 'Register Now'.
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Complete the required fields on the Registration Form (those
designated with a red asterisk).
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Click 'Submit'.
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Once registered, how do I log into
the site?
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Click 'Log In' at the top of the web page.
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Enter the email address and password you provided during
registration. (If you have forgotten your password, click 'Forgot
Password?')
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You will be prompted to enter the email address you used when
registering.
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A notification will be sent to you at the email address you used
when registering. This message will contain your email address and
a temporary password you can use to log in.
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After you log in, you will be asked to change your temporary
password.
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What do I do if I forgot my
password?
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Click 'Log In' at the top of the web page.
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Click on 'Forgot Password?'.
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Enter your email address.
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A notification will be sent to you at the email address you used
when registering. This message will contain your email
address and a temporary password you can use to log in.
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After you log in, you will be asked to change your temporary
password.
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Why am I being asked to select a product view before entering a tab, performing a search, or accessing the bibliography?
MEDVERSATION® has "product views" that customize content to be relevant to the product you have selected. All content within the four main tabs of the site, as well as consumer-friendly content, requires a product view to be selected prior to viewing. In addition, performing a site search or accessing the bibliography also requires a product view to be selected.
Once you select a product view you will be taken to a unique MEDVERSATION® home page for that product, where you can access product-specific announcements and a list of content that has recently changed (What's New). From product home pages you can navigate anywhere else within the site and return to the page by clicking the Selected Product Home link to the left of the 4 main tabs. Your product view can also be changed by clicking the Change Product View button.
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What are "Announcements", and where do they appear?
Announcements communicate a wide variety of information, including breaking news regarding product safety issues, new topics or web features, and routine website maintenance. Up to 5 of the most recent announcements appear within the "Announcements" section on the home page and on product home pages (for product-specific announcements). By clicking on the home page "Announcements" header, a reader can view an archive of announcements that were posted in the past.
Additionally, site users may opt-in to receive e-mail messages when new items meeting their preferences are added to the "Announcements" section. To opt-in to (or opt-out of) the e-mail notification capability, please log in and visit the "MEDVERSATION® EMAIL NOTIFICATION PREFERENCES" section of "My Preferences" to make selections.
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What is "What's New"?
The "What's New" box appears on product home pages, and displays up to 5 of the most recently updated or new topics (relevant to the currently selected product) in the MEDVERSATION® web application. Readers may access the complete list by clicking the "What's New" header and then link to the updated or new content by simply clicking on the topic.
Additionally, site users may opt-in to receive periodic e-mail messages when new items meeting their preferences are added to the "What's New" section. To opt-in to (or opt-out of) the e-mail notification capability, please log in and visit the "MEDVERSATION® EMAIL NOTIFICATION PREFERENCES" section of "My Preferences" to make selections.
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What is the Prescribing Information
Search?
The Prescribing Information Search tool allows you to perform a
keyword search on the Prescribing Information (PI) PDFs for FDA-approved therapies from Centocor Ortho Biotech Inc.
To Use the Prescribing Information Search:
First select the PI you would like to search from the drop down box. Next, type your search term in the search box and click the SEARCH button to perform a search on the PI for the keyword you have specified. The PI
will be automatically opened in Adobe® Reader® and if your specified
search term was found within the PI, instances of the term will be
listed and highlighted in the PDF document. If your specified search
term was not found within the PI, no results will be displayed.
To search for a phrase, utilize the "Whole words only" option within
Adobe® Reader®. Once Adobe® Reader® has been launched, click on the "Use
basic search options" link at the bottom of the search tab box. Then
check the box next to "Whole words only", type your search phrase in
the box, and click the search button
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What is the Site Bibliography?
The site bibliography provides a list of all sources of information
that are referenced within MEDVERSATION®. This list
will enable you to view the source documentation which serves as
the basis of the content within MEDVERSATION®. The
bibliography is searchable by Author, Citation Year, Citation
Number (the number as listed within the content), or Title.
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How do I access the Site
Bibliography?
Clicking the 'Site Bibliography' link from the bottom of any page will take you to the complete Site Bibliography. Additionally, you may click any citation number within the content to be taken directly to that citation in the bibliography box (which contains all citations on the current page).
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How do I Search the Site
Bibliography?
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To search the Site Bibliography, enter any search term in the
'Bibliography Search' box, such as an author’s last name or
the name of a disease.
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To narrow the search to one specific part of the citations, open
the 'Search By' drop down menu, and select 'Author', 'Citation
Year', or 'Title'.
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Click the magnifying glass icon.
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A list of citations that meet your search criteria will then
appear, with the search term(s) highlighted.
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This refined list of citations can be sorted by Author, Citation
Year, Citation Number, or Title, by making a selection from the
'Sort selections by' drop down menu located just above where the
list of citations begins.
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Depending on the individual citation, the user may choose among
the available options. These options will include one or more of
the following:
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Adding the citation to 'My Library' by clicking the 'Add This
Citation to My Library'.
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Viewing the PubMed record on the external PubMed site by clicking
on the 'PubMed Record'.
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Linking externally to PubMed and then accessing the full text
article, if available, by clicking on the 'PubMed Record (Full Text Available On PubMed)'.
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I am having trouble viewing the
site tour in my web browser, what can I do?
The recommended Internet browsers are Internet Explorer®
6.0 or greater with JavaScript enabled or Mozilla Firefox®
2.0 or greater with JavaScript enabled. Macromedia Flash®
8.0 or greater and Adobe® Reader®
6.0 or greater are required for all site features to function
properly.
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What is the My Library Tool?
'My Library' is a personal storage space that allows information to
be saved and retrieved as you navigate through
MEDVERSATION®. Registered users may save and retrieve
this information for future use. Additionally, customized handouts
can be created and saved from the content stored in 'My Library'.
Any saved content in 'My Library' is updated automatically when
updates are made to the same content within the website. For more
detailed instructions, take the
My Library Tour.
Important Note: Content added to My Library and the handouts you create within My Library will not be saved beyond the current session unless you are logged in. However, if you have added content to My Library or created handouts and then log in (or create a new account), you will be given the opportunity to save that content to your profile library.
My Saved Content
In this section, all of the content you have saved from areas
within MEDVERSATION® is stored for future use. Once you
have saved information to My Library, the content is organized in
My Library as it was categorized on the site. Simply click on
Health Care Professional content, Consumer-Friendly content, or 'My
Saved Citations' to see the content you have previously saved.
To Create a Handout
Health care professionals can create handouts compiled from the
content saved to My Library from the website. To begin, go to 'My
Library' and click on 'Create a New Handout' located under both the
'My Saved Content' area and above the content list. You will be
directed through a few simple steps that will enable you to create
a personalized handout. Take the audio/video tour of
My Library for further help.
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I am trying to print a saved
handout that I created, but I do not see it anywhere; what should I do?
Make sure you are logged in as the user who created the handout.
Select 'Log In' at the top of any page, and enter the information
as specified when registering. If you have forgotten your password,
it may be retrieved by selecting 'Forgot Password?'. You will
be prompted to enter your email address, and an email notification
will be sent to you at the email address you used when registering.
This message will contain your email address and a temporary
password you can use to log in. You will be asked to change your
temporary password after you log in.
Important Note: You cannot
retrieve your Login ID, only your password. If you cannot
remember your Login ID (your email address), you will need to
re-register on the site.
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I've tried to print handouts but
printing stops before all of the pages print; what should I do?
To resolve this issue, please use the ‘Print as Image’
feature within the Adobe® Reader®. To do this:
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Open the handout in Adobe® Reader® (version 6.0 or greater).
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Open the ‘File’ menu in the top left of the toolbar.
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Select ‘Print’.
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Click the ‘Advanced’ button at the bottom of the
wizard.
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Select the checkbox to ‘Print as Image’.
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Click "OK".
For more help with printing a
handout, please call 877-MEDVERHELP (1-877-633-8374).
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How do I start a new search?
Type your search term or phrase into the search box at the top of all pages within the MEDVERSATION® web application and click on the magnifying glass. If you have not yet selected a product view, you will be asked to make a selection before the search can be performed.
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How do I search for an exact
phrase?
Type the exact text you wish to find in the search box within
quotes. Typing the phrase and not putting it within quotes will
return results that include any part of the phrase. (Clicking an underlined item within this section will direct you to
the related web page in which content resides.)
If the search returns no direct matches for the search term
entered, a list of suggestions to refine your search will appear.
Suggestions for “NO” Search Results:
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Make sure all words are spelled correctly.
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Try different keywords.
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Try more general keywords.
For help with ‘Site
Search’, please call 877-MEDVERHELP (1-877-633-8374).
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How will search results be
displayed?
The search results will show you an excerpt from the page(s) on
which your search term or phrase appears. Link(s) will be provided
to those pages, which contain the search term. Additional
information at the bottom of each result includes the last modified
date and other information that shows where the content is located
within the site.
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How do I navigate the results?
The results are returned in groups of 10 per page. You can go to
the next page of results by clicking 'Next' at either the top or
the bottom of the page, or by clicking the page number of the
results that you wish to view.
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General Questions
What is MEDVERSATION®?
The MEDVERSATION® web application has been designed
and developed to help improve the quality of important
conversations between health care professionals and patients. We
believe these conversations are an important part of managing any
disease. The information in the site is organized into four
dimensions that we believe are necessary to have informed
conversations about any disease: the natural progression of disease, the potential benefits of treatments, the potential risks of treatments, and an understanding of how each of these dimensions should be analyzed in context with the others. We have done this because we want all patients to get treatment when it is right for them, regardless of whether or not the treatment is ours.
The MEDVERSATION® web application contains information
about potential benefits of treatments, potential risks of
treatments, and natural history of diseases for which Centocor Ortho Biotech Inc. markets FDA-approved therapies. Additionally, MEDVERSATION® contains a Benefit:Risk Analysis section, designed to help physicians evaluate benefit and risk information.
Further, the MEDVERSATION® web application provides
tools to help manage the information, such as emailing portions of
the content to others, storing information for later retrieval, and
full content searching.
We hope you find MEDVERSATION® a useful tool in your
clinical practice.
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How is MEDVERSATION®
organized?
MEDVERSATION® is divided into four main areas:
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Natural History of Disease: What happens as the disease progresses?
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Benefits of Treatments: What information is available about the
benefits of FDA-approved products from Centocor Ortho Biotech Inc.?
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Risks of Treatments: What is the available risk information for FDA-approved products from Centocor Ortho Biotech Inc.?
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Benefit:Risk Analysis: How is benefit and risk information
analyzed by experts and in what context should data be viewed?
The MEDVERSATION® web application contains content
designed for health care professionals as well as condensed
content in consumer-friendly language for health care
professionals to review and use as deemed appropriate.
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Do I need to register to subscribe
to MEDVERSATION®?
No. You can use the MEDVERSATION® web application
without registering. However, registration is necessary to save and
retrieve content in
My Library,
to customize preferences, and to receive email
updates when content is changed or new information is available across
the website.
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How much does
MEDVERSATION® cost?
MEDVERSATION® web application is provided at no cost to health care professionals residing in the United States. You can refer to the
Our Commitment section of the website for more information on
the background and history of MEDVERSATION®.
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What are the benefits of
registering?
All information on the site is available to anyone without initial
registration required; however, if you would like to receive alerts
or save materials for future use, registration is required. Your
user information is kept strictly confidential and is used only to
store your preferences and library materials. Your information will
not be used for promotional purposes. Please review our
Privacy Policy for more information.
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Can I generate a handout even if I
do not register for the website?
Yes. You can generate a handout without registering for the site.
However, you cannot save the information for future retrieval
without registering. Once registered, information is kept strictly
confidential and is used only to store your preferences and library
materials. Please review our
Privacy Policy for more information.
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Other than the featured Centocor Ortho Biotech Inc. products, does the MEDVERSATION® web application focus on any other drug therapies?
Not at this time. MEDVERSATION® currently discusses the potential benefits and potential risks of the featured Centocor Ortho Biotech Inc. products. If you are seeking information regarding products from other pharmaceutical companies, we recommend that you consult them directly. The authoritative and official source of information for all marketed products is the full prescribing information.
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Who owns/maintains MEDVERSATION®?
Centocor Ortho Biotech Inc. owns and maintains MEDVERSATION®.
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Can I reuse an image from
MEDVERSATION®?
Images on the website are displayed with permission granted
from the publisher, are Centocor Ortho Biotech Inc.-owned, or are in the public
domain. All images on the MEDVERSATION® web
application are cited. You can refer to the citations to determine
the source of any image to identify the owner and request
permission, as needed. Use the
Contact Us feature to request permission for
Centocor Ortho Biotech Inc.-owned images.
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Can I link to
MEDVERSATION®?
Centocor Ortho Biotech Inc. must access any external website that intends to include a
link to the MEDVERSATION® web
application. Centocor Ortho Biotech Inc. must provide permission before a link to
our site may appear on any external site. Please refer to the Contact Us for information on how to contact Centocor Ortho Biotech Inc.
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How often is the content updated?
Content is periodically reviewed for updates several times a year, and breaking news topics will be included as quickly as 24 hours after the new information becomes publically available.
Content that has been updated within the site will be identified to you in the “What’s New” feature on the product homepages. In addition, content stored by you in the 'My Saved Content' will be automatically updated when content has been changed. Notifications will be sent via email alerts to those who choose to receive the opt-in alert emails (review our Privacy Policy).
If you find problems with the content on the site, we encourage you to let us know via the Contact Us feature.
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What do the different dates on the site mean?
There are three types of dates you will encounter on MEDVERSATION®.
Footer Dates: The date in the footer of every page that reads "Last Complete Site Update On:" denotes the last time that anything on the site was changed or updated. This includes any content changes or additions, an announcement being added to the site, or site feature updates.
Announcement/What’s New Dates: The date associated with Announcements and What’s New items denotes the date on which that item was either added to the site or modified.
Content Dates: There are two dates on each page of content. "Content on this page was last reviewed on" denotes the last time that an author reviewed the material for revision. "Content on this page was last changed on" denotes the last time that any changes to the content were published. Note that this is new functionality as of May 2009, so initially all of these dates will be May 2009 and will reflect the date this new functionality became available (not the actual last date of change). After this initialization, as content is revised, the dates will be managed as stated above.
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What is your email (SPAM) policy?
Your information will not be published on the
MEDVERSATION® web application. It will not be shared
with any third parties outside of the Johnson & Johnson Family
of Companies and its affiliates, and it will not be used to send
you unsolicited communications. For more information, please review
our
Privacy Policy.
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I no longer wish to receive email messages from MEDVERSATION®.
How can I update my preferences accordingly?
If you no longer wish to receive email messages from MEDVERSATION®, you can
log in to your account, click “My Preferences” at the top of the page, and change
your settings. For the question “Would you like to receive e-mail notifications
including changes and updates to MEDVERSATION®?”, be sure that “No” is selected.
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How is personal information from
users handled?
This website is intended for US health care professionals only.
Registration and collection of personal information is required
only to save information on protected servers for later retrieval
(such as customized handouts and preferences), and to save
customized views and alerts. We will collect only aggregate
data for site quality and improvement purposes. You will not be
contacted as a result of providing information on
MEDVERSATION® unless you ask to be contacted via
feedback mechanisms, or you choose to receive email alerts. If you
choose to cancel your registration, your information will be
deleted.
For detailed information, click the
Privacy Policy link at the bottom of any page in the site.
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How can users provide feedback on
the site?
We want your feedback on all aspects of
MEDVERSATION®: content, design, navigation, and areas
for improvement. Please tell us if you like what you’re
seeing, or tell us if we’ve inadvertently omitted something.
Contact us with any comments, corrections, or suggestions via the
'Contact Us' feature or by calling 1-877-MEDVERHELP
(1-877-633-8374). We will carefully consider all feedback.
If you would like to submit a User Review of the
MEDVERSATION® web application, please review the
Editorial Policy within the Community area.
For reporting adverse events or product quality complaints, please
refer to the
Contact Us feature.
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What can I do if I'm having
problems viewing the site?
If you are having trouble viewing the site, please let us know by
calling our toll free number 877-MEDVERHELP (1-877-633-8374).
Alternatively, if the problems you are experiencing do not prevent
access, there is a
Contact Us form available within the website.
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Why do some topics contain information from different
types of data sources while others do not?
Many data source types are reviewed and evaluated for their contribution to the topics
discussed in MEDVERSATION®. Although extensive research is conducted to locate all
information regarding benefits or risks of treatments in the diseases presented, there
may be no information found in certain data source types. Also, some information may not
meet regulatory or medical substantiation standards.
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